FAQ

What product categories does Hangzhou Armate Tools offer?
We offer six main categories: Personal Protective Equipment (PPE), Automotive Tools, Workspace Tools, Power Tools, Garden Tools, and Hand Tools. Each category includes a wide range of products designed to meet industry standards and customer needs.

Can I customize products with my brand or specifications?
Yes, we offer product customization and OEM services for qualifying orders. Contact us to discuss customization options and requirements.

Do you offer product warranties?
Yes, we provide warranties on most of our products to ensure customer satisfaction. Warranty periods and coverage vary by product type, so please refer to the specific product information for details.

How do I place an order?
Orders can be placed directly through our website or by contacting our sales team at sales@armatetools.com. Our team is ready to assist you with product selection and ordering.

Can I request samples before placing a bulk order?
Yes, we offer sample products for many items. Please reach out to our sales team for information on sample availability, pricing, and shipping options.

What is the typical lead time for orders?
Lead times vary depending on product type and order quantity. Generally, orders are processed within 20 days. For large or custom orders, please consult with our team for an estimated timeline.

Do you provide international shipping?
Yes, we ship worldwide. Our logistics team ensures timely and secure delivery to most regions globally. Shipping rates and times depend on the destination and order size.

What payment methods do you accept?
We accept multiple payment methods, including T/T, credit cards, PayPal, WesternUnion and other international payment options. Contact our team for specific details on available methods for your region.